Reference

Legal Framework for Your mpo300 login Account

Our legal terms govern how your account operates, how your data is handled, and what rights you hold when using mpo300 login where local law permits.

Jurisdiction-aware policyDANA, OVO, GoPay & QRIS coverageAccount data rightsCookie & privacy controlsContact path for legal requests
mpo300 login Legal Framework for Your mpo300 login Account
HUBUNGI TIM LEGAL

Reach Us on Legal and Policy Matters

If you have a question about how our terms apply to your account, how we store your data, or how to request a change to your personal information, our support team is available around the clock. You can reach us through live chat inside your account dashboard, by email at [email protected], or via our WhatsApp channel — all responses to formal legal requests are handled within 3 business days.

Team online

Live Chat (24/7)

Open the chat widget inside your account dashboard at any time — day or night. Legal and account queries are escalated to our compliance team within one business hour during peak periods.

Email: [email protected]

Send formal data-access, correction or deletion requests by email. We acknowledge every request within 24 hours and resolve it within 3 business days, confirming the outcome back to your registered address.

WhatsApp Support

For faster clarification on account terms or payment policy questions, our WhatsApp channel is monitored daily from 08:00 to 24:00 WIB. Share your account ID so we can pull your case immediately.

KEPERCAYAAN & KEAMANAN DATA

How We Protect Your Legal Rights and Account Data

Our data practices are designed so you stay in control of what we hold and how long we hold it.

Data Retention Policy

Transaction records — including DANA, OVO, GoPay and QRIS receipts — are held for 5 years to meet financial audit requirements, then securely deleted. Account profile data is removed within 30 days of a verified closure request.

Cookie Controls

We use session cookies for login continuity and analytics cookies to improve page load times. You can adjust or withdraw consent via the cookie panel in your account settings at any time without affecting core account functions.

Account Security Practices

All account sessions are protected by TLS 1.3 encryption. We never store raw payment credentials — your DANA or OVO wallet link is tokenised at the point of connection and never held in plain text on our servers.

Right to Access Your Data

You may request a full export of the personal data we hold on your account at any time. We prepare and deliver a structured data file to your registered email within 3 business days of receiving your verified request.

Right to Correct or Delete

If any information on your account profile is inaccurate, contact us via live chat or email and we will correct it within 2 business days. Deletion requests for non-mandatory data are processed in the same window.

Third-Party Data Sharing

We share only the minimum data required by payment processors such as DANA, OVO, GoPay and QRIS to complete your transactions. We do not sell personal data to marketing third parties under any circumstances.

Your Legal Questions Answered

These are the questions we hear most often about our terms, your data rights, and how our legal framework applies to your account. If your question is not here, reach us via live chat or email and our compliance team will respond within one business day.

Yes. Access to certain features and the scope of our terms depends on local law in your province. Where local law permits, all standard account features — including DANA, OVO, GoPay and QRIS deposits — are fully available under the same terms.

Send a data-access request to [email protected] from your registered email address. Include your account ID in the subject line. We prepare and deliver a structured data export within 3 business days of verifying your identity.

Yes. Submit a deletion request through live chat or email. We remove non-mandatory profile data within 30 days of a verified closure. Transaction records linked to DANA or OVO are retained for 5 years to satisfy financial audit obligations, as noted in our retention policy.

Payment credentials are tokenised at the point of connection and never stored in plain text. Transaction metadata — amount, date, reference ID — is retained for 5 years under our financial record policy, then permanently deleted from our servers.

We post a notice in your account dashboard at least 14 days before any changes take effect. Your continued use of the platform after that 14-day window is treated as acceptance of the revised terms. Major changes are also flagged by email to your registered address.

Direct formal disputes to [email protected] with your account ID, a description of the issue and any supporting documents. Our compliance team acknowledges every submission within 24 hours and aims to resolve it within 3 business days.

We share only the minimum data required to process your transactions via DANA, OVO, GoPay and QRIS. We do not sell, rent or trade personal account data to marketing agencies or unrelated third parties under any conditions.